Current Residents
Your home, our priority
Everything you need as a Banyan Properties tenant — from maintenance requests to move-in resources — all in one place.
Getting Started
Move-in checklist
We want your move-in to be smooth and stress-free. Here's everything you need to know before your first day in your new Banyan Properties home.
- 1Sign your lease and submit security deposit
- 2Set up utilities (electric, gas, water, internet)
- 3Schedule your move-in walk-through with us
- 4Collect your keys and garage remotes
- 5Review the property guide we provide
- 6Set up your online rent payment
- 7Save our contact info for maintenance requests
- 8Meet your neighbors — we'll introduce you
What we provide
- Move-in ready, professionally cleaned home
- All major appliances installed and tested
- Property guide with important contacts and info
- Lawn care and snow removal (where applicable)
- 24-hour emergency maintenance support
- Dedicated point of contact for all questions
FAQ
Frequently asked questions
How do I submit a maintenance request?
You can submit a maintenance request through our contact form, by email at info@banyanproperties.com, or by calling us directly. We respond to all requests within 24 hours, and emergency issues are addressed immediately.
When is rent due?
Rent is due on the 1st of each month. We offer a grace period through the 5th. Late fees apply after the grace period as outlined in your lease agreement.
Can I have pets?
Many of our properties are pet-friendly. Pet policies, deposits, and any breed restrictions are outlined in your lease. Contact us to discuss specifics for your property.
How do I renew my lease?
We'll reach out to you 60-90 days before your lease expires to discuss renewal options. We value long-term tenants and work to make renewals smooth and fair.
What happens if something breaks?
Contact us immediately. We handle all structural, mechanical, and appliance repairs at no cost to you (normal wear and tear). We use trusted local contractors and aim for same-day or next-day resolution.
Can I make modifications to the property?
Minor modifications like hanging pictures are generally fine. For anything more significant (painting, fixtures, etc.), please contact us first. We're often happy to work with tenants on improvements.
How do I pay rent?
We accept online payments, direct bank transfers, and checks. We'll set you up with your preferred payment method during move-in.
What's included in my rent?
This varies by property, but typically includes lawn care, snow removal, and all structural maintenance. Utilities are generally the tenant's responsibility unless otherwise specified in your lease.
Our Commitment
The Banyan tenant promise
24-Hour Response
Every maintenance request gets a response within 24 hours. Emergencies are addressed immediately.
Direct Access
You always have a direct line to ownership. No call centers, no runaround.
Quality Living
Your home is maintained to the same standard we'd expect for our own family.
Need something?
Whether it's a maintenance request, a question about your lease, or just a suggestion — we're always here.
Contact Us →